The fiber internet, like other service providers, requires power in your home to transmit data via the ONT and router. Power outages can temporarily disrupt service, and does not reflect an issue with the network's functionality. If you are experiencing problems after a power-impacting event like a storm, please power cycle the equipment. Sometimes the devices need to be reset to function properly. If you are experiencing problems after power cycling, please contact our customer support number. Sometimes devices such as your router can be damaged during a storm from power surges.