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Visit the City of Anacortes Finance Department page for more information.

BILLING: How do I set up new service?
Information on setting up new utility service is available online here
or come by the City Hall Municipal Building at 904 6th Street for water, sewer, refuse, recycling, and storm drain service in Anacortes.

BILLING: How long do I have to pay my utility bill? City of Anacortes utility bills are due the last business day of each month.  The due date is printed on the bill.  If you make a payment after the due date, the next billing statement may include the past due balance.  Once an account has missed two due dates, an overdue notice will be mailed.  Payments on disconnect notices are due by 10:00 AM on the date given on the statement.

BILLING: What do I do if there is a problem with my utility bill? If you have a question regarding your utility bill, please contact the Utility Billing technician at (360) 293-1909, by e-mail at Utility Billing or come by the City Hall Municipal Building at 904 6th Street.  

BILLING: What if I receive a disconnect notice? If you receive a bill with a “disconnect notice”, payments should be made in person at our office at 904 6th Street in the City Hall Municipal Building, second floor, before 10:00 AM on the due date given on your notice.  Failure to do so may result in a $75.00 service fee and disconnection of water service.  DO NOT mail in payments or pay online through your bank as payment may not reach us in time to avoid disconnection. 

BILLING: Where can I pay my utility bill in person? Payments can be made in person at the City Hall Municipal Building, 904 6th St, corner of 6th Street & Q Avenue. You may pay by cash, check, Visa, MasterCard, Discover card in person.  Office hours are 8:00-5:00, Monday - Friday except City Holidays.

BILLING: Where is the drive-thru payment drop box? The drop box is located behind the City Hall Municipal Building, in the parking lot at 5th Street & Q Avenue. You may pay by check only in the drop-box.

 

 LICENSING: How do I get a business license? For business licensing information, contact the Washington State Department of Licensing.  Additional information is available here.

LICENSING: Where do I get a dog license? Information about Dog Licensing is available here. You may submit an application by mail for an additional fee.  In person, apply for your dog`s license in the Finance Department at the City Hall Municipal Building, 904 6th Street, corner of 6th Street and Q Avenue. You may submit an application by mail for an additional fee to cover processing. You will need to include a copy of a current Rabies Vaccination Certificate.

LICENSING: Do I need to license my cat? The City of Anacortes does not require or provide licensing for cats.

UTILITIES:  How do I stop services when I move? Please contact utility billing by phone at (360) 293-1909, by e-mail at Utility Billing, or come by the City Hall Municipal Building at 904 6th Street. 

UTILITIES: Who do I call for other utility services (gas, electric, etc.)? Please check our Utility Billing links.

UTILITY DISCOUNT PROGRAM: How do I get low-income discount on my bill?  
The City of Anacortes Utility Discount Program helps you stay current on utility payments by offering a discount of 20% on your City of Anacortes Utility
Bill (water, storm drain, sewer, refuse, recycling). This program is available for City of Anacortes Utility residential customer accounts with a 5/8”x3/4” water meter (unless the account is not billed for water service) who meet financial eligibility requirements. Information, eligibility guidelines and the application are available on our Utility Billing page.

UTILITY DISCOUNT PROGRAM: How long does it take to process my application?
The average time to process an application is 1-2 months. However, if your application has all the requested documents (photo ID, one month of payroll statements/stubs for all household members over 18, and rental agreement and rent receipt or mortgage statement/taxes), it will shorten the process time and will help expedite the approval process.

UTILITY DISCOUNT PROGRAM: How will I know if I’ve been approved? When you receive your City of Anacortes utility bill, the discount will be noted on the line items of your statement, as in this example:                      

UTILITY DISCOUNT PROGRAM: What if I have a disconnect bill and I’ve been waiting for my application to be processed? Any bills that are currently due are not eligible for the discount.  If you are unable to pay your bill, outside agencies that may be able to assist you.  If you receive a bill with a “disconnect notice,” payment should be made in person at our office at 904 6th Street in the City Hall Municipal Building, second floor, before 10:00 AM on the due date given on your notice.  Failure to do so may result in a $75.00 service fee and disconnection of water service.  DO NOT mail in payments or pay online through your bank as payment may not reach us in time to avoid disconnection. If you are unable to pay your bill, outside agencies that may be able to assist you. 

UTILITY DISCOUNT PROGRAM: How much is the discount and how long will I be on the program? The discount is 20% for qualifying City of Anacortes utility bills. You must re-apply for the discount each year by May 31 to continue to receive the discount.

UTILITY DISCOUNT PROGRAM: Will the discount move with me if I move to another residence? No. You will need to complete and submit a new application and supporting documentation each time your service address changes.

UTILITY DISCOUNT PROGRAM: I have questions that aren’t answered here. If you need more information, please e-mail Utility Billing, or call (360) 293-1909.  (If you get voice mail, please leave a message, including your name, account number or service address and telephone number). If you need to speak with someone in person, please call Utility Billing at (360) 293-1909 to set up an appointment. 

The Finance Department is open Monday through Friday, 8:00 PM to 5:00 PM. We are closed on City holidays.

City of Anacortes Finance Department
City Hall Municipal Building
904 6th Street
Corner of 6th Street & Q Avenue, behind the US Post Office
Mailing Address: PO Box 410 Anacortes WA 98221
City Hall Main Telephone: (360) 293-1900
Fax: (360) 293-1928

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